Help Centre
Setting up the extension, fixing what is not working, and managing your account.
In short
Most problems have one of three causes: the extension is not pinned, the tab was open before the extension was installed and needs reloading, or the monthly request allowance is spent. Reload the tab first, check your remaining quota in the dashboard under Settings, then email support@promptpages.ai if it persists.
Getting started
Install the extension and capture your first page.
How do I install and pin the PromptPages extension?
Open the PromptPages listing on the Chrome Web Store and choose Add to Chrome. Once installed, click the puzzle-piece icon in your toolbar and pin PromptPages so it stays visible. Pinning matters: the extension is launched from that icon on whichever page you are reading.
How do I capture my first page?
Navigate to any webpage, then click the pinned PromptPages icon. The side panel opens, the page is captured as context, and you can start asking questions straight away. Quick prompts appear underneath the input if you would rather not write your own.
Do I need an account to use the extension?
Yes. The extension signs in with the same PromptPages account as the web dashboard, so your conversations and usage follow you between the two. Signing in on the website also signs you in inside the extension side panel.
Troubleshooting
When the extension will not open or a page will not capture.
The extension icon does nothing when I click it
Chrome blocks extensions on a few protected pages, including the Chrome Web Store, chrome:// settings pages and the new-tab page. Try the extension on an ordinary website first. If it still does nothing, reload the tab: the extension cannot attach to a tab that was already open when it was installed.
PromptPages captured the page but the content looks incomplete
Pages that load content as you scroll only expose what has actually rendered. Scroll through the page, or expand any collapsed sections, then capture it again. For very long pages the most relevant sections are retrieved and ranked before they reach the model rather than the whole document being sent at once.
I hit my usage limit and requests are being refused
Each plan has a monthly allowance of AI requests, and the API refuses further requests once it is spent. Your remaining quota is shown in the dashboard under Settings. The allowance resets at the start of each billing period, or you can raise it immediately by upgrading on the pricing page.
I am signed in on the website but the extension says I am not
The extension receives your session from the website, so open the PromptPages site once in the same browser profile while signed in, then reopen the side panel. If it still shows you signed out, sign out and back in on the website to reissue the token.
Account and billing
Plans, payments and closing your account.
How do I upgrade, downgrade or cancel my plan?
Open the dashboard, go to Settings and choose the Subscription tab. From there you can change plan or cancel. A cancellation keeps your access until the end of the period you have already paid for, after which the account returns to the free tier with its usual limits.
Can I get a refund?
First-time subscribers are covered by a 7-day money-back guarantee. Email support@promptpages.ai from the address on the account within 14 days of the first payment and the charge will be refunded in full.
How do I reset my password?
Use the Forgot password link on the sign-in page. A reset link is emailed to the address on the account and is valid for a limited window. If it does not arrive within a few minutes, check the spam folder before requesting another, as each new request invalidates the previous link.
How do I delete my account and data?
Email support@promptpages.ai from the address on the account and ask for deletion. The account, its conversations and its captured page content are removed. Depending on where you live you may also have the right to request a copy of your data before it is deleted.
Looking for what PromptPages does rather than how to fix it? Read the FAQ or see how it works.